Refund policy
Returns & Refunds Policy
Returns
Returns are accepted within 14 days of delivery.
To be eligible for a return, items must be:
- unused
- in original condition
- returned in original packaging where possible
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
To request a return, please contact:
hello@clmstudio.co.uk
Non-Returnable Items
Due to the nature of the products, the following items are non-returnable and non-refundable:
- custom or made-to-order pieces
- commissioned work
- customer supplied garments or items
- sale items
Upcycled & One-of-One Pieces
Many CLM Studio products are created using vintage, worn, or reworked materials.
Minor imperfections, signs of age, colour variation, or wear are considered part of the character of each piece and are not considered faults.
As many pieces are one-of-one, replacements may not be available.
Refunds
Once a return is received and inspected, customers will be notified regarding approval of a refund.
Approved refunds will be processed back to the original payment method.
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.
Customer Supplied Items
CLM Studio is not responsible for loss or damage to customer supplied garments during transit to the studio.
Customers are encouraged to use tracked shipping when sending items.
By submitting garments or materials for customisation, customers acknowledge that reworking vintage or worn items carries some inherent risk due to fabric age, condition, and previous wear.
Damaged or Incorrect Orders
If an item arrives damaged or incorrect, please contact us within 24 hours of delivery with:
- your order number
- photographs of the issue
Contact
For returns, refunds, or order support:
hello@clmstudio.co.uk